At Bench, our mission is to help entrepreneurs master their financial lives with modern bookkeeping solutions. And to fulfil this mission, we collect information about you, our:
Customers using Bench to power your business
Accountant Clients using Bench to streamline bookkeeping for your own clients
Visitors to Bench’s websites, or anyone contacting Bench support
Prospective Benchmates looking to make a big impact with a career at Bench
Bench offers unique financial tools and services (such as bookkeeping, accounting and access to banking services) to entrepreneurs through its online platform at bench.co, accessible via our website and mobile applications. Through this platform, our Customers and Accountant Clients can access the tools they need to power their businesses or the businesses of their clients. We refer to our platform, websites and mobile applications collectively as our “Services”.
When using our Services, you may decide to share your data and any related personal information with a third-party service of your choice (for example, your accountant). Any processing of your information by these third parties is governed by their own privacy policies and terms. We recommend you carefully review their privacy policies and terms, as Bench is not responsible for such third-party services.
Our Services are not intended for use by children and should only be accessed by individuals who are at least 18 years old and are using the Services for business purposes. If we learn that we have inadvertently collected personal information of persons under the age of 18 years old, we shall immediately take steps to delete the information as soon as possible.
What information we collect about you and why
Customers & Accountant Clients
If you are a Customer using Bench to power your business or an Accountant Client using Bench to streamline bookkeeping for your own clients, we collect and use your personal information to provide you with our Services. We collect the following personal information when you sign up for Bench, when you use our Services, or when you otherwise provide us information. Generally, we need this information for you to be able to use our Services.
|What we collect||Why we collect it|
|Information you provide us about you and your business, like your name, company name, email address, and phone number.||
|Information of others that we process at your direction, such as the names and contact information of your clients, employees, etc.||
|Payment and billing information that you provide us, such as your credit or debit card number.||
|Information about how you access our Services and your account, including information about the device and browser you use, your network connection, your IP address, and details about how you browse our websites and platform.||
|Customer support information (such as questions and issues) and general feedback that you choose to provide (for example, app reviews).||
If you use our BenchTax service we may collect more specific information you provide us about you and your business, including:
|Copies of government-issued identification about you or your business that you provide to us||
We collect the following personal information about you when you visit our website or contact Bench support:
|What we collect||Why we collect it|
|Information about you that you provide us about yourself, like your name, address, email address, and phone number.||
|Information about how you access and our Services, including information about the device and browser you use, your network connection, your IP address, and details about how you browse through our apps and sites, including search terms you may enter.||
|Information you provide us for surveys, contests and events (such as webinars or in-person events), including your contact information, your business name and address, and general information about your organization that you choose to provide, such as annual company revenue, number of employees, and industry.||
We collect the following personal information about you when you apply for a position with Bench:
|What we collect||Why we collect it|
|Contact information about you that you provide us about yourself, like your name, address, email address, and phone number.||
|Additional personal information you provide us, such as your professional and employment history (such as your resume or CV, past employment experience, occupations and titles, your LinkedIn profile or other social media handles), your nationality, and your education (such as your degrees and schooling, licenses and professional memberships).||
How we use your information
We use the personal information we collect from you to provide you with our Services, to fulfill a contractual obligation (for example, to process your subscription payments), to improve our Services or where we need your personal information for a legitimate business interest. These legitimate interests include:
verifying your or your business’ identity
preventing risk and fraud (for example, to detect and protect Bench and other third parties against error, negligence, breach of contract, fraud, theft and other illegal activity, and to audit compliance with Bench’s policies and contractual obligations)
answering questions or providing other types of support
providing, securing, debugging and improving our Services and website
providing reporting and analytics
testing out features or additional services
assisting with marketing, advertising, or other communications
understanding your needs and eligibility for products and services
complying with legal and regulatory requirements
We may also collect and use your personal information for any other purpose to which you consent.
We only collect the personal information we consider necessary for achieving these purposes.
We may use information that is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person for any business purpose.
Your use of others’ personal information
In using our Services, you may provide us with the personal information of others (for example, the names and addresses of your accounting clients or employees). Legally speaking, we are only a “service provider” of such information.
As your service provider, we only process (collect, use, disclose, etc.) such information as directed by you for the exclusive purpose of providing you our Services. For example, we will never use your customers’ or employees’ information to independently market or advertise to them unless they are also using our Services directly. We also do not and will not “sell” your customers’ information.
You are responsible for the personal information of others that you disclose to us via our Services and for ensuring that your instructions regarding the processing of such information complies with applicable data protection laws.
Your rights over your information
Depending on your use of our Services and where you reside, you may have the right to request access to, correct, amend, delete, or object to certain uses of your personal information (for example, by unsubscribing from direct marketing emails).
We strive to provide you with the ability to exercise these rights yourself via our Services. For example, you can access, update and correct most of your information from your account settings pages. If you cannot exercise a particular right via our Services, you can always email our privacy team at email@example.com. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may ask to see documentation verifying your identity.
Please also note that there is a difference between the information we decide to collect for our own purposes (for example, your account sign-up information) and the information our Customers and Accountant Clients direct us to store or process via our Services (for example, names of employees or clients). If you are an individual who wishes to exercise your rights over information that one of our Customers or Accountant Clients may be storing or processing via our Services for their own purposes, you will need to contact the Customer or Accountant Client directly. In this scenario, we are only a service provider acting at their direction, and we cannot decide how to process their information.
When and why we share your information with others
We restrict access to your information to authorized employees and contractors and only share your personal information with third parties in the following circumstances.
As a Customer or Accountant Client, we may share your personal information with the following service providers to provide you with our Services:
|Service provider||Service provided||Location|
|AWS||Cloud storage and infrastructure||USA|
|Sendgrid||Transactional email API||USA|
|Mandrill||Transactional email API||USA|
|FileThis||Consumer finance document API||USA|
|Plaid||Technical financial infrastructure API||USA|
|Treasury Prime||Banking API||USA|
|Radius Bank||Bank account provider||USA|
We may also share your personal information with the following categories of third parties for certain other business purposes:
Other Service Providers, Partners, Contractors or Vendors: for analytics and reporting, marketing and advertising, auditing, communicating with you, managing our customer database, providing you with professional services, managing our recruitment process and conducting background checks (for Prospective Benchmates).
Successor Entities: if we merge with or are acquired by another company, are involved in a bankruptcy, or if the ownership or control of all or part of our Services or their assets changes, information about you may be transferred to such entities.
Law Enforcement, Government Agencies, and Professional Advisors: to prevent or investigate suspected fraud, threats to physical safety, illegal activity, or violations of a contract or our policies, or to comply with a law or regulation, or if we are otherwise legally required to do so, such as in response to a court order or legal process, or to establish, protect, or exercise our legal rights or to defend against legal claims or demands.
Where your data resides and international data transfers
Our Services are managed by Bench’s team at its headquarters in Canada. We rely on Service Providers, mentioned above, to operate the Services. These service providers are all located in and process your data in the United States. Bench does not currently offer or market its Services to individuals or businesses outside of the United States.
Bench is a United States company, serving US persons and businesses, and as such, we and our third party affiliates may be subject to various legal compliance and reporting obligations that require us to retain your personal information for a specific periods of time which may be beyond the time when you stop using the Services.
How we protect your information
We maintain industry standard security safeguards to protect your information and ensure its confidentiality, integrity and availability. While we do our best to protect your information on our platform, we cannot guarantee absolute security of your personal information. To learn more about our information security measures, please see our Security Practices.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, you can contact us by email at firstname.lastname@example.org, by calling us toll-free at 1-888-760-1940, or by sending a letter to:
Bench Accounting Inc., 545 Robson St, Vancouver, BC V6B 2B7 Attn: Bench Privacy Team
© Bench Accounting Inc., 2022.