Communication

Connect with your Bench team, directly in the app

Experience the ease of having your financial team just a message away with Bench’s Message Feed. Access expert advice and insights to give you and your business peace of mind.

Simplify Your Financial Conversations. Experience Unlimited Support.

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Beyond just messaging

In the world of small business, every decision counts, and clear, timely communication can be the difference between stress and success. With Bench, you’re never alone on your financial journey. Here’s why our clients love the Message Feed:

Access anytime: Reach out to your Bench team whenever you have a question or need guidance—no appointments necessary.

One-day response: Your team gets back to you within one business day, available year-round, not just at tax time.

Flexible view: Keep your finances in sight while you message your bookkeeper by viewing the message feed from any page in the Bench app.

Secure conversations: Your financial details are sensitive. Our platform ensures they stay safe and protected.

Easily schedule a call: Prefer a call? No problem. Book a call directly from the Bench app and connect with your bookkeeper when it works for you.

Bench Tax Advisor available year-round: Easily book a one-on-one tax consultation with your advisor whenever you need support.

How it works

Send a message

Log into your Bench account and send a message to your expert bookkeeping team.

Get insights and advice

Your Bench experts respond with personalized advice, insights, and answers within one business day.

Unlimited support

Receive unlimited support from your bookkeeping team when you need it, at no extra cost.

Trusted by more than 25,000 American small business owners

“Ripping your hair out at tax time? All I have to say is that I'm so glad I used Bench last year for my e-commerce sites!”

GINA DOWNEY

OWNER

ONLINE ACADEMY

“Now that Bench has a tax solution service, they're a 'one stop shop' for small businesses to manage their books and taxes.”

ALBERT LAMONT

CEO

SWEATCAST

Frequently Asked Questions

Is there an additional cost for communicating with my bookkeeping team?

No, there is no extra cost for the support you receive from your bookkeeping team through the message feed or calls. You can reach out whenever you have questions or need guidance—all included with Bench.

How secure are my conversations with my bookkeeping team on the Bench platform?

Your conversations on the Bench platform are highly secure. We prioritize the security and privacy of your financial information, ensuring that your conversations remain safe and protected.

How quickly can I expect a response from my bookkeeping team?

Your bookkeeping team strives to respond to messages within one business day, ensuring you receive timely support throughout the year.