CULTURE GUIDE

Welcome

It's good to have you. Your character and talents have found a new home. There are a thousand other things you could have done, but you’re here with us. For that, thank you—it means a lot.

We are a community of Benchmates who value these traits:

Illustration of a spotlight shining down on three individuals, each in their own spotlight circle. The text reads, "Our customers are the heart of everything we do."Illustration of two individuals helping to support a rocket ship, preparing for takeoff. The text reads, "We invest in the work and trust each other to do the same."Illustration of two individuals, one comforting the other with a supportive hand on the shoulder as a lightning bolt symbol appears between them. The text reads, "We create space to listen to and learn from one another."Illustration of two individuals planting and nurturing a flower, which is blooming into a large, flourishing plant. The text reads, "We build an environment that inspires our best work." Illustration of two individuals engaged in conversation, one speaking through a speech bubble, and the other holding a check mark. The text reads, "We care about having real, open conversations."

Customer Obsession

Our customers are the heart of everything we do.

We’re passionately committed to making a positive impact on our customers’ financial lives. We embrace curiosity and learning so that we can always meet our customers where they’re at, with good judgment. 

Ownership

We invest in the work and trust each other to do the same.

To build great things together, we take responsibility for our commitments and deliver on what we promise. When we trust each other and share in the work, we win as a team.

Empathy

We create space to listen to and learn from one another.

We embrace varying perspectives and experiences, recognizing that diversity is one of our greatest strengths. We listen as a way to better understand each other, encourage new ideas, and work through challenges together.

Empowerment

We build an environment that inspires our best work.

We inspire those around us to make thoughtful, bold decisions. We use our power to lift each other up, and invest in experiences and tools that enable us to reach our full potential.

Transparency

We care about having real, open conversations.

We have honest conversations, even on the tough days. We’re thoughtful in how we share information, and do what we can to help each other make informed decisions.